Personal profile
Biography
Dr Fabrice Bartholin is a lecturer in Hospitality Management and Tourism. Fabrice teaches theory-based modules in the areas of hospitality and tourism operations management, with a particular focus on practical components.
Fabrice is currently the Programme leader for the Bachelor of Business in Tourism and Hospitality Services (Level 7), and Bachelor in (arts) Hospitality Management (Level 8).
Industry and teaching experience
Fabrice has more than 15 years of experience at the senior level in the luxury segment of the hospitality business, having worked in both Irish and international businesses in the service industry.
Fluent in English, French and Spanish, Fabrice has taught French to different cohorts under the Alliance Francaise umbrella in its Kilkenny Branch.
Education and research
Fabrice completed an Executive Master in Business Administration and was awarded a PhD by Dublin City University. Fabrice's Ph.D. work explored the impact of human and technology systems on frontline employees' individual experiences at work and organisational outcomes.
Fabrice is enthusiastic about interdisciplinary research, with a particular interest in frontline service encounters and employee well-being, service technologies, and service systems synergies.
Education/Academic qualification
PhD, Doctor of Philosophy in Business, Dublin City University
Sep 2019 → Oct 2025
Award Date: 22 Oct 2025
MBA, Master of Business Administration
2014 → 2016
Award Date: 30 Jun 2016
Bachelors Degree, Ecole Hoteliere de Lausanne
1998 → 2002
Award Date: 30 Jun 2002
External positions
External Examiner, Griffith College Dublin
01 Jan 2022 → 30 Jun 2023
French Teacher, Alliance Francaise de Kilkenny
Sep 2015 → Jan 2019
Food & Beverage Manager, The Westin Dublin
Aug 2009 → Mar 2014
Food & Beverage Manager, Mount Juliet Conrad
Dec 2004 → Jul 2009
Restaurant General Manager, Warwick Regis Hotel San Francisco
Dec 2002 → Jun 2004
Keywords
- GV Recreation Leisure
- Hospitality and tourism
- Practitioner-lead
- Frontline employees
- Customer experience
- attribution theory
- socio-technical systems
- quantitative methods
- employee well-being
- decent work
- Artificial Intelligence
- Human Centered Systems
- Interdisciplinary research
- organisational performance
- R statistical software
- Qualtrics
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
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SDG 3 Good Health and Well-being -
SDG 4 Quality Education -
SDG 8 Decent Work and Economic Growth
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Collaborations and top research areas from the last five years
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Integrating people and technology: the impact of service system interactions on frontline work, customer outcomes, and organisational performance
Bartholin, F. V., 07 Aug 2025, 385 p.Research output: Types of Thesis › Doctoral Thesis
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From pipe dream to reality? Unleashing the potential of technical and human service systems synergies.
Bartholin, F. V., Collings, D. G. & Gao, Y., 07 Jun 2024.Research output: Contribution to conference › Abstract › peer-review
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The future of services: a frontline employee perspective
Bartholin, F. V., David Collings & Yuhui Gao, 16 Jun 2022.Research output: Contribution to conference › Abstract › peer-review
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Towards a ‘high-tech human service delivery’: an interdisciplinary examination of the impact of frontline service technology and targeted human resources practices on service firms
Bartholin, F. V., David Collings & Yuhui Gao, 26 Aug 2020.Research output: Contribution to conference › Paper › peer-review
Open AccessFile21 Downloads (Pure) -
A fresh look at competency based teaching for hospitality management education: an applied learning approach to a training restaurant environment
Bartholin, F. V. & Kelliher, F., Jun 2016.Research output: Contribution to conference › Paper › peer-review
Open AccessFile54 Downloads (Pure)
Prizes
Activities
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Faculty of Arts & Humanities (Organisational unit)
Bartholin, F. (Member)
01 Sep 2025Activity: Membership › Membership of committee
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Tourism and hospitality research in Ireland 2026
Bartholin, F. (Participant)
01 Jun 2025 → 31 Dec 2025Activity: Participating in or organising an event › Organising a conference, workshop, ...
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13th SERVSIG 2024
Bartholin, F. (Participant)
06 Jun 2024 → 08 Jun 2024Activity: Participating in or organising an event › Participating in a conference, workshop, ...
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SERVSIG Conference 2022
Bartholin, F. (Participant)
16 Jun 2022 → 18 Jun 2022Activity: Participating in or organising an event › Participating in a conference, workshop, ...
File -
SPARC, A Patchwork of Innovative Feedback Practices
Brennan, F. (Speaker), Bartholin, F. (Speaker) & Walshe, M. (Speaker)
25 Apr 2022Activity: Talk or presentation › Oral presentation