Research output per year
Research output per year
Personal profile
Biography
I am a Lecturer in the School of Business. I primarily deliver modules in Enterprise, Marketing and Management and teach these modules in the School of Business, School of Humanities and School of Engineering. I also supervise DBA and undergraduate students.
My educational background includes a Master of Business Degree from South East Technological University, Carlow Campus, a PhD from South East Technological University, Waterford Campus and MII Graduateship (The Marketing institute of Ireland).
I have a strong interest in research, particularly in the area of customer service and customer orientation.
I am leading a Erasmus+ project (DIFUCH) on behalf of SETU and working with colleagues in IPB, Portugal and Hanze, Netherlands, the project runs from Feb 2022 to March 2024.
Research
Publications:
O’Brien, S., and O’Toole, T (2021). ‘The effectiveness of role autonomy in influencing job pursuit intentions of customer-oriented frontline job seekers’. Psychology & Marketing, 38(3), 512-523. http://doi.org/10.1002/mar.21450
Conference Papers:
May 2015: Research poster presented at Research Day, South East Technology University: ‘Why and when are customer oriented service employees attracted to service organisations?’
July 2015: Research paper presented at the Doctoral Colloquium at the Academy of Marketing, University of Limerick: ‘Why and when are customer oriented service employees attracted to service organisations’. (ISBN.978.1.905952.64.9).
2016: Research paper preened at the Academy of Marketing, Northumbria University: ‘ Service Organisations – Journey to success: attracting customer oriented service workers (ISBN 978.1.906596.29.3).
May 2017: Paper presented at South East Technological University: Research Day: ‘Attracting supe-hero employees’. (winner of 2nd prize).
May 2018: Paper presented at South East Technological University: ‘Why and when are customer oriented employees attracted to service organisations?’
Research Interests
I am a member of SERNI, the Social Economy Research Network of Ireland. SERNI is a research network of established academics and graduate students whose goal is to provide a forum for reserachers in the broad social economy, including the ares of social and solidarity economy, social enterprise, social entrepreneurship, social finance and innovation.
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
Education/Academic qualification
PhD, When and why are customer oriented service workers attracted to service organisations
30 Sep 2006 → 04 Nov 2018
Award Date: 04 Nov 2018
Masters Degree, Institute of Technology Carlow
2012 → 2014
Award Date: 30 Nov 2014
Bachelors Degree, Technological University Dublin
1991 → 1995
External positions
Lecturer, South East Technological University, Carlow Campus
01 Aug 2018 → 01 Jan 2021
Sponsorship Manager, Eircom
01 Aug 1995 → 31 Aug 2008
Fingerprint
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Collaborations and top research areas from the last five years
Recent external collaboration on country/territory level. Dive into details by clicking on the dots or
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Digital Futures Challenge-Based Learning in Higher Education in Europe: The DIFUCH Erasmus+ Project: Digital Futures Challenge-Based Learning in Higher Education in Europe: The DIFUCH Erasmus+ Project
Organ, J., Machado, A. M., O'Brien, S., Ferro-Lebres, V., Pereira, A. I., van Oostrom, M., Rodrigues, P., Botelho Junior, S., de Almeida, J. P. P., de Cabo, P. S. A., Shanahan, B., O'Gorman, W. J., Prins, K. S., de Jonge, M. & Karabulut, N., 13 Jul 2023, Digital Futures Challenge-Based Learning in Higher Education in Europe: The DIFUCH Erasmus+ Project .Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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Digital Futures Challenge-Based Learning in Higher Education in Europe: The DIFUCH Erasmus+ Project: The DIFUCH Erasmus+ Project
Organ, J., Machado, A. M., O'Brien, S. M., Ferro-Lebres, V., Pereira, A. I., van Oostrom, M., Rodrigues, P., BotelhoJunior, S., de Almeida, J. P. P., do Cabo, P. S. A., Shanahan, B. W., O'Gorman, B., Prins Karin, S., de Jonge, M. & Karabulut, N., 14 Jul 2023, 22nd IFAC World Congress Yokohama, Japan, July 9-14, 2023. Ishii, H., Ebihara, Y., Imura, J.-I. & Yamakita, M. (eds.). 2 ed. Elsevier, Vol. 56. p. 9948-9953 6 p. (IFAC-PapersOnLine; vol. 56, no. 2).Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
Open Access1 Citation (Scopus) -
Fostering Entrepreneurship – The Role of Hackathons in Enhancing Challenge-Based Learning in Entrepreneurship Education
O'Brien, S. M., Botelho Junior, S. & Organ, J., 13 Dec 2023.Research output: Contribution to conference › Presentation
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Revitalising Place (Chapter Review)
O'Brien, S., 2023Research output: Other contribution › peer-review
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The effectiveness of role autonomy in influencing job pursuit intentions of customer-oriented frontline job seekers
O'Brien, S. & O'Toole, T., Mar 2021, In: Psychology and Marketing. 38, 3, p. 504-523 20 p.Research output: Contribution to journal › Article › peer-review
4 Citations (Scopus)
Prizes
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Enactus Ireland Faculty Advisor of the Year 2023
O'Brien, S. (Recipient) & Organ, J. (Recipient), 01 Jun 2023
Prize
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Activities
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The Role Of HEIs In Progressing A Regional Circular Economy: An Exploration Using The Urban-Rural Divide Lens
O'Brien, S. (Participant), O'Gorman, W. J. (Member of programme committee), Botelho Junior, S. (Member of programme committee) & Organ, J. (Participant)
24 May 2023 → 25 May 2023Activity: Participating in or organising an event › Organising a conference, workshop, ...
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Social Economy Research Network of Ireland (External organisation)
O'Brien, S. (Member)
31 Jan 2023 → …Activity: Membership › Membership of Professional Body
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Social Innovation and Education: Empowering Youth to be Future Leaders and Problem Solvers
O'Brien, S. (Participant), Organ, J. (Participant), O'Gorman, W. J. (Participant), Botelho Junior, S. (Participant) & Almeida, J. P. (Participant)
29 Nov 2022 → 30 Nov 2022Activity: Participating in or organising an event › Organising a conference, workshop, ...
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IPB Portugal
O'Brien, S. (Visiting researcher)
20 Jun 2022 → 24 Jun 2022Activity: Visiting an external institution › Visiting an external academic institution
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Hanze University of Applied Sciences
O'Brien, S. (Visiting researcher) & van Oostrom, M. (Visiting researcher)
19 Jun 2022 → 24 Jun 2022Activity: Visiting an external institution › Visiting an external academic institution