A Process Model for Continuous Public Service Improvement: Demonstrated in Local Government Context for Smart Cities

Priyanka Singh, Markus Helfert, Fiona M. Lynch

Research output: Types of ThesisDoctoral Thesis

Original languageEnglish (Ireland)
QualificationDoctor of Philosophy
Awarding Institution
  • Maynooth University
  • Helfert, Markus, Supervisor, External person
  • Lynch, Fiona, Supervisor
Award date28 Feb 2023
Publication statusPublished - 2023


  • smart city
  • Enterprise Architecture
  • process model
  • citizen feedback and engagement
  • Continuous Public Service Improvement

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