TY - JOUR
T1 - Dissent, protest and transformative action
T2 - An exploratory study of staff reactions to electronic monitoring and control of e-mail systems in one company based in Ireland
AU - Duane, Aidan
AU - Finnegan, Patrick
PY - 2007
Y1 - 2007
N2 - An e-mail system is a critical business tool and an essential part of organisational communication. Many organisations have experienced negative impacts from e-mail and have responded by electronically monitoring and restricting e-mail system use. However, electronic monitoring of e-mail can be contentious. Staff can react to these controls by dissent, protest and potentially transformative action. This article presents the results of a single case study investigation of staff reactions to electronic monitoring and control of an e-mail system in a company based in Ireland. The findings highlight the variations in staff reactions through multiple time frames of electronic monitoring and control, and identifies the key concerns of staff which need to be addressed by management and consultants advocating the implementation of e-mail system monitoring and control.
AB - An e-mail system is a critical business tool and an essential part of organisational communication. Many organisations have experienced negative impacts from e-mail and have responded by electronically monitoring and restricting e-mail system use. However, electronic monitoring of e-mail can be contentious. Staff can react to these controls by dissent, protest and potentially transformative action. This article presents the results of a single case study investigation of staff reactions to electronic monitoring and control of an e-mail system in a company based in Ireland. The findings highlight the variations in staff reactions through multiple time frames of electronic monitoring and control, and identifies the key concerns of staff which need to be addressed by management and consultants advocating the implementation of e-mail system monitoring and control.
KW - Control
KW - Electronic mail
KW - Electronic monitoring
KW - Information technology
UR - http://www.scopus.com/inward/record.url?scp=34147121673&partnerID=8YFLogxK
U2 - 10.4018/irmj.2007010101
DO - 10.4018/irmj.2007010101
M3 - Article
AN - SCOPUS:34147121673
SN - 1040-1628
VL - 20
SP - 1
EP - 13
JO - Information Resources Management Journal
JF - Information Resources Management Journal
IS - 1
ER -