Organisational effectiveness in Irish health‐care organisations

Kay DowneyEnnis, Denis Harrington

Research output: Contribution to journalReview articlepeer-review

4 Citations (Scopus)


The effective management of health services and the delivery of quality systems in Irish healthcare institutions have increased in significance in recent years. Consumers (patients) are expecting more of healthcare providers and are demanding higher standards of care and service. Simultaneously, those paying for health services have become more concerned about rising health costs and possible inefficiencies. As a result there is widespread interest in understanding what makes for an effective health service and in developing better practices to improve existing approaches to healthcare management and delivery. Reviews developments in qualityservice management in the Irish healthcare sector and focuses attention on the need for the development of a model for quality implementation in healthcare institutions.

Original languageEnglish
Pages (from-to)316-322
Number of pages7
JournalManaging Service Quality: An International Journal
Issue number5
Publication statusPublished - 01 Oct 2002


  • Effectiveness
  • European Foundation for Quality Management
  • Health care
  • Ireland
  • Public sector
  • Quality


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