Organisational effectiveness in Irish health‐care organisations

The effective management of health services and the delivery of quality systems in Irish healthcare institutions have increased in significance in recent years. Consumers (patients) are expecting more of healthcare providers and are demanding higher standards of care and service. Simultaneously, those paying for health services have become more concerned about rising health costs and possible inefficiencies. As a result there is widespread interest in understanding what makes for an effective health service and in developing better practices to improve existing approaches to healthcare management and delivery. Reviews developments in qualityservice management in the Irish healthcare sector and focuses attention on the need for the development of a model for quality implementation in healthcare institutions.