Rebuilding hope in post-conflict regions: Telemedicine in Kosovo

Studies from both developed and developing regions show that developing and implementing medical informatics or e-health is becoming a crucial part of effective health care and health education. Developing and implementing large-scale, technologically enabled infrastructures such as health services is notoriously difficult, even in stable regions. Post-conflict regions are extreme situations with many additional complicating features for large-scale technology projects. This chapter sets out findings of a grounded theory case study of a successful, complex telemedicine ICT system project in Kosovo. A grounded theory case study was used to explore the success of the technology project, through the lens of Ciborra (Labyrinths of information: Challenging the wisdom of systems. Oxford University Press, Oxford, 2002) who puts forward the theory that the technology was a guest and the organisation was a host.